Your personal data is a trust we take seriously. Find out exactly how shell96 collects, uses, stores, and protects the information of Malaysian members — written in plain language, free of confusing jargon.
Six core pillars of shell96's commitment to protecting and respecting the privacy of every Malaysian member
All data transmitted between your device and shell96's servers is protected using TLS protocol with 256-bit SSL encryption — the same level of protection used by major financial institutions such as Maybank and CIMB. Your personal information, card numbers, and transaction details cannot be intercepted by any third party.
Shell96 member personal data is stored on servers protected by multi-layered access control systems. Only authorised personnel with a legitimate operational need may access member data — and every access is recorded in a strict audit log to ensure full accountability.
Shell96 believes you have the right to control your own personal data. You can access, update, or request deletion of your data at any time through the shell96 support team. We will not retain your data for longer than is necessary for legitimate operational purposes.
Shell96 never uses your personal data for purposes outside the scope of our services without first obtaining your explicit consent. If we wish to use your information for a new purpose – such as market research or a new marketing programme – you will be asked to provide separate consent.
Shell96 does not sell, rent, or trade member personal data to any third party for their own commercial purposes. Your information is not a commodity we deal in. This is shell96's absolute commitment to every Malaysian member who trusts our platform.
In the unlikely event of a data security breach that may affect shell96 member personal information, we are committed to notifying affected members promptly and taking appropriate remedial steps without undue delay.
Have questions about your data? Get in touch with us.
This Privacy Policy describes how shell96 manages members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the shell96 platform, you agree to this Privacy Policy. Last updated: January 2026.
Shell96 values the privacy of every member who trusts our platform. This Privacy Policy transparently explains how shell96 collects, uses, stores, protects, and shares your personal data when you use the shell96.best platform and all related services.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data protection. Shell96 believes that transparency is the foundation of trust — which is why we have written this Privacy Policy in plain language that all Malaysian members can understand, regardless of their technical or legal background.
shell96's Commitment: We have never and will never sell, rent, or trade members' personal data to third parties for commercial purposes. Your data belongs to you – shell96 only stores and uses it to the extent necessary to deliver the best possible platform experience to you.
If you have any questions or concerns about how shell96 handles your personal data, please contact our support team via 24/7 live chat or email at support@shell96.best. We are always ready to address every enquiry clearly and transparently.
Shell96 only collects personal data that is strictly necessary to provide platform services to you. We do not collect excessive or irrelevant information beyond what is needed to operate the platform. The categories of data we collect are as follows:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Mandatory |
| Contact Data | Malaysian phone number, email address | Mandatory |
| Financial Data | Payment method, transaction history | Mandatory |
| Technical Data | IP address, device type, web browser | Automatic |
| Usage Data | Game records, login history | Automatic |
| Communication Data | Customer support conversation records | Operations |
Data collected automatically when you use the shell96 platform includes your IP address, web browser type and version, device operating system, pages visited, time and duration of visits, and cookie information. This technical data is necessary to ensure the platform functions properly and for security purposes.
Note Regarding Sensitive Data: shell96 does not collect sensitive personal data such as medical information, religious beliefs, sexual orientation, or political views. We also do not store full credit or debit card details — all payment processing is handled by licensed third-party payment providers such as Touch 'n Go, GrabPay, and FPX, which maintain their own security protections.
Shell96 uses members' personal data only for legitimate purposes directly related to the provision of platform services. The following are the specific purposes for which your data is used:
Shell96 does not use your personal data for third-party advertising, profiling for commercial purposes outside our platform, or any purpose not stated in this Privacy Policy. If we wish to use your data for a new purpose that differs from what is stated here, we will obtain your consent first.
Shell96 processes member personal data on valid legal grounds under the Personal Data Protection Act 2010 (PDPA) of Malaysia. The primary legal bases we rely on are:
Shell96 is committed to not selling or sharing member personal data for third-party commercial purposes. However, there are limited situations where data must be shared with specific parties to enable the platform to function properly:
shell96's Guarantee: All third parties that receive data from shell96 are bound by strict confidentiality and data protection agreements. Shell96 ensures that every service partner we work with maintains a level of data protection equal to or exceeding the standards we hold ourselves to. We do not share data with advertising companies or data brokers.
Shell96 continually invests in security technologies and procedures to protect members' personal data from unauthorised access, use, modification, or disclosure. Key security measures we implement include:
While shell96 takes all reasonable steps to protect your data, no digital security system can be guaranteed to be 100% foolproof. You also play an important role in keeping your account secure — particularly by using a strong, unique password and never sharing your login credentials with anyone.
Shell96 does not retain personal data for longer than is necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. Our data retention policy is as follows:
Once the retention period has expired or you submit a valid deletion request, shell96 will securely delete or anonymise your data within a reasonable timeframe. We apply industry-standard data deletion methods to ensure that deleted data cannot be recovered.
As a shell96 member based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). shell96 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data shell96 holds about you. We will provide this information in a clear and easy-to-understand format.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing, at any time.
You may request a copy of your data in a machine-readable format for transfer to another service provider.
You may withdraw consent for specific processing at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
To exercise any of the rights above, please contact the shell96 support team via live chat or email at support@shell96.best. We will process your request within 14 business days. For more complex cases, this period may be extended, but we will notify you in advance.
Shell96 uses cookies and similar technologies to enhance the user experience, ensure the platform functions correctly, and for security purposes. The types of cookies we use are as follows:
You can manage cookies through your web browser settings. However, disabling all cookies may affect certain functions of the shell96 platform. Shell96 does not use third-party cookies for advertising or cross-site tracking.
Shell96 does not use tracking pixels, social media tracking scripts, or similar technologies that monitor your activity outside of the shell96 platform. All monitoring we carry out is strictly limited to our own platform for security and service improvement purposes.
We genuinely value your feedback and enquiries regarding shell96's Privacy Policy. If you have any questions, concerns, or wish to exercise your rights in relation to your personal data, please contact the shell96 team through the following channels:
Shell96 is committed to responding to all privacy-related enquiries within 3 business days. For requests requiring more in-depth review, such as data access or erasure requests, we will provide a full response within 14 business days of receiving the request.
If you believe that shell96 has not handled your personal data in accordance with this Privacy Policy or applicable legal requirements, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. However, we encourage you to contact us first so that we can resolve any issues directly and promptly.
This Privacy Policy will be updated from time to time to reflect changes in shell96's practices or applicable legal requirements. Members will be notified of any material changes via in-platform notifications at least 7 days before those changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.
Now you know how shell96 protects your privacy. Join over 500,000 Malaysian members who trust our platform – register today with complete confidence.
This Privacy Policy should be read alongside other shell96 policy documents for a complete picture of how we handle data and protect member rights. Please review Terms & Conditions and Responsible Gaming Policy us. For any enquiries, contact the shell96 support team via 24/7 live chat or email at support@shell96.best.