Terms & Conditions Shell96 – The Complete Guide for Malaysian Members

1. Definitions & General Terms

These Terms and Conditions ("Terms") govern the use of the shell96 platform, accessible at shell96.best and all associated sites. By accessing or using the shell96 platform, you agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy.

In this document, "shell96", "we", "our platform" refer to the operator of the shell96.best platform. "Member", "you", "user" refer to any individual who has registered an account or is using shell96's services. "Platform" refers to the website, mobile application, and all services provided by shell96.

Shell96 reserves the right to modify these Terms at any time. Any material changes will be communicated to members via in-platform notifications at least 7 days before the changes take effect. Continued use of the shell96 platform after such notification constitutes acceptance of the updated terms.

2. Member Eligibility

To register and use the shell96 platform, you must meet all of the following eligibility criteria:

• Aged 21 years of age or older at the time of registration and at all times while using the platform.
• A valid Malaysian resident or citizen, or an individual legally present in Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Never previously banned or excluded from the shell96 platform or any related platform.
• Not currently subject to a voluntary self-exclusion from any gaming programme.

Shell96 reserves the right to request identity verification at any time. Members may be asked to submit a copy of their identity card (MyKad), a utility bill, or other valid documents for age and identity verification purposes. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3. Account Registration

Each individual is only permitted to hold one (1) active account at shell96. Opening multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts and the forfeiture of all balances and winnings.

During registration, you must provide accurate, current, and complete information, including your full name as shown on your identity card, an active Malaysian phone number, and a valid email address. Shell96 will not be held responsible for any issues or losses arising from false or inaccurate information provided at the time of registration.

• Full name must match a valid government-issued identification document.
• Phone number must be an active Malaysian number registered in your name.
• A single phone number can only be linked to one shell96 account.
• Passwords must be at least 8 characters long and contain a combination of letters and numbers.
• You are solely responsible for keeping your account password confidential.

4. Deposit & Payments

Shell96 accepts deposits via legitimate Malaysian local payment methods. All available payment methods are:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Bank Transfer: DuitNow
• Online Banking: FPX via Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit amount is RM5 per transaction. Shell96 does not charge any processing fees for standard deposits. However, third-party payment service providers may impose their own charges in accordance with their policies, and shell96 is not responsible for any such fees.

Shell96 reserves the right to request transaction verification for any deposit deemed unusual or high-risk. Once a deposit has been successfully processed into your shell96 account, it cannot be reversed – any disputes regarding a transaction must be submitted to our support team within 48 hours of the transaction date.

5. Withdrawals

Shell96 members may withdraw their winnings at any time, subject to identity verification requirements and applicable bonus terms. Withdrawal requests are processed within 3 to 10 minutes for regular members and under 3 minutes for shell96 VIP members.

Withdrawal conditions that must be met:

• The minimum withdrawal amount is RM30 per request.
• Withdrawals must be made to the same payment method used for the deposit, subject to availability.
• New members may be required to complete an identity verification process before their first withdrawal is processed.
• Winnings derived from bonuses are subject to the wagering requirements stated in their respective bonus terms.
• Shell96 reserves the right to request additional verification for withdrawals that exceed certain limits.

6. Bonus & Promotion Terms

Shell96 offers various bonuses and promotions to members from time to time. Each bonus carries its own terms and conditions that must be fulfilled before any bonus winnings can be withdrawn. General bonus terms every shell96 member should be aware of:

• Each bonus has wagering requirements (rollover) which must be met before a withdrawal is permitted.
• New member bonuses are available to first-time registrants only — one bonus per user, per phone number, per device, and per IP address.
• Shell96 reserves the right to withdraw any bonus granted in error or obtained through illegitimate means.
• The validity period of each bonus will be stated in its respective promotional terms — expired bonuses will be automatically forfeited.
• All decisions regarding bonus eligibility are final and at the sole discretion of shell96.

7. Game Rules

All games on the shell96 platform — including live baccarat, slots, jackpot, poker, e-sports, badminton, and virtual sports — are conducted in accordance with the rules established for each respective game. Members are responsible for understanding the rules of each game before participating.

General rules applicable to all games on shell96:

• Game outcomes that have been finalised by the system cannot be disputed on technical grounds unless there is clear evidence of a system error.
• Confirmed bets cannot be cancelled unless expressly permitted by the game rules or live betting terms.
• In the event of a technical disruption during gameplay, shell96 will resolve any dispute based on the system records available at the time of the incident.
• Shell96 reserves the right to void or suspend gameplay under exceptional circumstances, including serious technical errors or unusual findings flagged by game providers.

For e-sports and live sports events, odds and betting markets may be withdrawn or adjusted before a match begins if there are significant changes to relevant factors, such as player lineup changes, match postponements, or weather conditions affecting the event.

8. Account Security

Members are solely responsible for keeping their shell96 account secure. This includes maintaining the confidentiality of your password, not sharing your login credentials with anyone, and ensuring that no other party can access your account.

• Do not share your password or login credentials with anyone, including family members or friends.
• Use a strong, unique password that is not used for any other account.
• Log out of your shell96 account after every session, especially on shared devices.
• Report any suspicious activity on your account to the shell96 support team immediately.
• Shell96 will never ask for your password via email, SMS, or any other communication channel — be wary of any phishing attempts.

9. Prohibited Activities & Abuse

The following actions are strictly prohibited on the shell96 platform and may result in immediate account closure, forfeiture of balances and winnings, and legal action where applicable:

• Opening or managing more than one account (duplicate accounts).
• Using automated software, bots, or scripts to access or play on the shell96 platform.
• Any form of collusion or cooperation between players to manipulate games.
• Attempting to exploit technical errors or loopholes within the shell96 system.
• Using a VPN or proxy to conceal your actual location or to access promotions unavailable in your region.
• Money laundering or using the shell96 platform for any unlawful financial activity.
• Registering an account using a false identity or another person's information without their consent.
• Any attempt to hack, disrupt, or compromise the security of the shell96 platform.

10. Account Closure

Shell96 members may close their account at any time by contacting the support team. For voluntary account closure requests:

• Any remaining account balance after fulfilling all active requirements may be withdrawn in accordance with the standard withdrawal procedure.
• Any active bonus that has not met its wagering requirements will be forfeited upon account closure.
• The account closure process takes up to 3 business days to complete.

Shell96 reserves the right to close or suspend any member's account without prior notice in the event of a breach of these Terms, suspected fraudulent activity, legal compliance requirements, or other reasonable security grounds. In cases of forced closure due to a Terms violation, the account balance may be forfeited upon completion of the investigation.

11. Responsible Gaming

Shell96 is committed to responsible gaming. We provide a range of tools to help members manage their gaming activity in a healthier, more controlled way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Betting Limit: Set a maximum bet amount per session or per day.
• Voluntary Break: Take a break from the platform for 24 hours, 7 days, or 30 days — whichever suits your needs.
• Self-Exclusion: Apply for a longer-term or permanent exclusion from the shell96 platform.
• Check History: Access your complete game activity and transaction history at any time.

12. Dispute Resolution

Should any dispute arise relating to the use of the shell96 platform, members are encouraged to contact our support team first via live chat or email at support@shell96.best. shell96 is committed to resolving all disputes fairly and within a reasonable timeframe.

Shell96's dispute resolution procedure:

• Submit your dispute to the support team with full details, including the transaction number, date and time, and a description of the issue.
• The shell96 team will review your case and provide a response within 3 business days.
• If a resolution cannot be reached through customer support, the case may be referred to shell96 management for further review.
• Shell96's decision in all game-related disputes is final and binding, unless there is clear evidence of a system error.

These Terms & Conditions are governed by applicable laws, and any dispute that cannot be resolved internally will be referred to a qualified dispute resolution body. Shell96 is committed to acting fairly and transparently in all dealings with our members.